Bobby-tommy

What is Bobby-tommy?


1.

Bobby-Tommy is a term used when referring to the made up names foreign Customer Care reps are forced to use when dealing with American, European, Canadian and any other English speaking nation. Outsourced Customer Care (CC) for short, is mainly outsourced to places like India, China, and the Philippians. Where their native names are not as commonly used elsewhere in the world. So companies give these employees Bobby-Tommy's. Example: A name of Yashodhara Abhay would be given an Americanized name of Bobby Smith. This trick is suppose to help the customer feel like they are not dealing with outsourced labor, but it rarely, if ever works.

Well I left my wireless carrier today. I was stuck on hold for an hour and ended up speaking with yet another Bobby-Tommy. I couldn't understand a word they were saying, but they somehow managed to mess up my account again. Do these companies really think giving a name Jennifer Warner to someone that could barely speak English would fool me into thinking I was speaking to an American?

See american, european, canadian, china, india


20

Random Words:

1. A slang term used throughout the south as example of an over-protective mother. Cajun Creole folklore has it that a mother by the name ..
1. W.G are the initials of a deceased English cricketer, W.G. Grace Dr William Gilbert Grace (1848 - 1915) was the greatest cricketer Engl..
1. Flokid is a term used to describe some rather cool people. Flo is short for fluorescent. To Be A Flokid You Must : 1. Wear Fluorescent..