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The calculation in percentage of number of calls resolved at first point of contact.
DA's Resolve Rate is so low, ticket queries p..
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An adjective/interjection used to describe the absolute amazing-ness of a barbecue.
Joe: ZOMGWTFBBQWINGSPWNAGE that B-bq was off the ho..
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Corporate douche bag = a hard driven arrogant tough businesswoman. These broads are generally very cold, hard boiled women who will do w..