What is Helpdesk Fishing?
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Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)...
Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin.
See
Random Words:
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An old Norwegian Fairy Tale about an elder woman who's skin is so blistered from the sun that her skin has been turned to leather. ..
1.
from the Pittsburgh area, when the zipper of your jeans is down, an 'open fly'. 'Kennywood' refers to a local amusem..
