What is Helpdesk Fishing?
1.
Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)...
Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin.
See
Random Words:
1.
From "Empathy" and "penic" (lacking)
Empathopenic = I don't give a sh*t
The edumcated version of "dillig..
1.
Variation of "question". Used when pondering something puzzling, such as a brain teaser.
Hmm... it's an interesting quez..
