What is Helpdesk Fishing?
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Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)...
Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin.
See
Random Words:
1.
Kick-ass weapon. Used for smiting (duh).
Don't make me smite you. Smite you with my smiting stick! - Peter Godly
See Cortana Drag..
1.
The Dalt is a young lad who gets his pleasures by pushing little kids off sea-saws and jungle gyms. He is your superior, he is your bett..
