What is Helpdesk Fishing?
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Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)...
Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin.
See
Random Words:
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Useless, pointless technology invented for the apparent purpose of prolonging a simple task beyond the length of time it should take. Ni..
1.
You know it's the mesh cap, the pink t-shirt and the skinny fit jeans.
That boys a hoxton hero, skinny fit jeans and dressed in pi..
