What is Helpdesk Fishing?
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Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)...
Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin.
See
Random Words:
1.
adj.
1. Amounting to or consisting of a number.
n. (used with a pl. verb)
1. An undetermined amount.
2. The amount of th..
1.
Technically, it defines a fat, chubby guy:
1.who likes to eat
2.who leeches video games off of others 3.who likes to do pranks, but ..
