What is Helpdesk Fishing?
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Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)...
Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin.
See
Random Words:
1.
chair of jesus, where jesus' bum sat
"i want to sit in the jesus chair!!"
See bollox, spongebob, gobshite..
1.
dick riding, suckin up to your manager at work, got ur head up thier ass. named as it is because if u have ur head up their ass, ur nose..
