What is Helpdesk Fishing?
1.
Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)...
Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin.
See
Random Words:
1.
When a person acts like a black person that has just eaten and hence falls sound asleep.
This resource comes from a couple of close bla..
1.
someone that sends you a text message prompting a response and then leaves you hanging.
"Dont be such a text tease, who are you to..
