What is Helpdesk Fishing?
1.
Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)...
Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin.
See
Random Words:
1.
Using any electrical device (most often a laptop, but it could encompass cell phones, blackberry, etc.) to go online, while using the to..
1.
Beer
Man I'm hung over today because of all those roast beef sammiches I had lastnight.(nm)
See Pater..
