What is Helpdesk Fishing?
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Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)...
Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin.
See
Random Words:
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Literally 'without testicles'. Used to either state that something doesn't have any testicles, or to imply cowardice (i.e..
1.
Prestigious 5 star rated University with its main Campus in the otherwise unassuming Lancashire(U.K.) town of Ramsbottom
Established in..
