What is Helpdesk Fishing?
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Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)...
Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin.
See
Random Words:
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1. A goatee, small beard framing a man's mouth.
2. Beard hair making a bullseye for your gay lovers manhood.
I had a goatee fo..
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A bible-thumper breeding ground in Zanesville, Ohio.
The Zanesville Christian handbook says:
The Lord, through His word, has something..
