What is Helpdesk Fishing?
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Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)...
Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin.
See
Random Words:
1.
Meaning : Something that is cool, something that rocks your socks. Only used by 1337 (elite) people
Woa dude my score roxors ur socxor..
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See also Axie-Dugan, Shamey-Dugan, and Gold-Chainey-Dugan.
An ex-boyfriend of mine who was British, but greasy, weird and annoying. Ev..
