What is Helpdesk Fishing?
1.
Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)...
Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin.
See
Random Words:
1.
A woman on a social networking or dating site who is proficient at manipulating camera angles in order to disguise her obesity and/or ug..
1.
An individual who drives a Pontiac. This term originates from a marketing slogan used by GM to promote their shitty Pontiac automobiles..