Metrics

What is Metrics?

1.

Call centerslang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time(AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.

They said Rob got cannedbecause of poor metrics, but we all know the real reason.
24

Random Words:

Canta
1. an inner east-coast faction that makes a living accepting myspace comments from dicko to be nice, and then praying to god he jumps to th..
Read more
Office 7 Iron
1. this is a great guy to have on your team, the trust 7 iron, the guy can tackle almost any task, make almost any decision, handle any sit..
Read more
Arse Hole Corsair
1. A person who mounts raids on arse holes with his fleshy cutlass. Stay away from bars in Clapham, its full of arse hole corsairs See re..
Read more

Best StartPage for your browser.

All you need for a faster workflow in one place.



Get it for Free