Metrics

What is Metrics?

1.

Call centerslang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time(AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.

They said Rob got cannedbecause of poor metrics, but we all know the real reason.
24

Random Words:

Inside The Park Home Run
1. Having sexual relations in the bathroom of a bar. Called the inside the park home run because you're hooking up right there and th..
Read more
Focial
1. To be Fun and Social at the same time. "Look at Todd over there, he's just sitting there, totally not being focial." &q..
Read more
You Shook Ass
1. you got that person who said it scared, frightened etc you were close to hitting someone and they say you shook ass something around th..
Read more

Best StartPage for your browser.

All you need for a faster workflow in one place.



Get it for Free