Metrics

What is Metrics?

1.

Call centerslang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time(AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.

They said Rob got cannedbecause of poor metrics, but we all know the real reason.
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