Metrics

What is Metrics?


1.

Call centerslang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time(AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.

They said Rob got cannedbecause of poor metrics, but we all know the real reason.


24

Random Words:

1. A term used to describe the child of a single mother. So called because the child is constant reminder that another man's spunk has..
1. Acronym for I Do Not Agree With This Comment. See also: iawtc Person: FALL OUT BOY IS GR8EST BAND EVER!!!1 Person 2: idnawtc See acr..
1. One who has a doctorate degree with many circus friends, breaths fire while trying to impress men at bars, sweats bullets profusely, wea..