Metrics

What is Metrics?

1.

Call centerslang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time(AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.

They said Rob got cannedbecause of poor metrics, but we all know the real reason.
24

Random Words:

Ball Crushers
1. The term refering to girl's pants worn on a guy. The jeans, usually tight and ripped, are probably uncomfortable, but they do give ..
Read more
Quintel
1. (noun) A game of beer bottles and tires. Similar to horse-shoes. 1. That game of Quintel was amazing! Did you see how he snickered it ..
Read more
Crutch Odour
1. Cruth or crotch odour is very similar to body odour also known as b.o. but concentrated mainly on the genetalia of either male or female..
Read more

Best StartPage for your browser.

All you need for a faster workflow in one place.



Get it for Free