Metrics

What is Metrics?

1.

Call centerslang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time(AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.

They said Rob got cannedbecause of poor metrics, but we all know the real reason.
24

Random Words:

Yodel Girl
1. A very attractive female that makes a man squeal with delight. Clem: That dern Jeannie's Sister on "I Dream of Jeannie" ..
Read more
Obpd
1. Acronym for Oak Bay Police Department. "Protecting" the municipality of Oak Bay from rowdy teenage parties! Oh SH*T, its the ..
Read more
Dixie Rebel Gang
1. Dick Raking Gays-White Racist batards who dont know that they fuccin suck at gangbangin and they should realize that they are fake ass t..
Read more

Best StartPage for your browser.

All you need for a faster workflow in one place.



Get it for Free