Metrics

What is Metrics?

1.

Call centerslang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time(AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.

They said Rob got cannedbecause of poor metrics, but we all know the real reason.
24

Random Words:

Let,s Get Friendly
1. an inviation to get high by smoking marijuana. first used by danny (aka) the general in 1986 the general invited the new worker to meet..
Read more
Nero's Law
1. 1(N)A naturally occuring law that makes forum threads go off topic. Nero's law will make most forum except nerdy mmorpg forum like..
Read more
Karlskrona
1. A very nice city in southeast Sweden. Got the second largest archipelago in Sweden. Karlskrona was founded by Karl XI in the 18 century..
Read more

Best StartPage for your browser.

All you need for a faster workflow in one place.



Get it for Free