Metrics

What is Metrics?

1.

Call centerslang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time(AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.

They said Rob got cannedbecause of poor metrics, but we all know the real reason.
24

Random Words:

W056
1. Used to describe anything that exists in the entire universe. My w056 is better than your w056...
Read more
Ugly Mudda
1. a term used by arnold schwarzenegger in the film "predator" just before he punches the predetor in the face. quite funny. see..
Read more
Kling-ons
1. small poo nuggets that get stuck to the hair of the anus! What has the starship enterprise and loo roll got in common? They both fly a..
Read more

Best StartPage for your browser.

All you need for a faster workflow in one place.



Get it for Free