Metrics

What is Metrics?

1.

Call centerslang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time(AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.

They said Rob got cannedbecause of poor metrics, but we all know the real reason.
24

Random Words:

Interguntion
1. This is when one confronts a youngish girl who has potential to be pretty but is beginning to show the signs of gunt growth to try and s..
Read more
Obamafinger
1. To flip someone off by scratching your cheek with your middle finger. You do this so that you can flip someone off and still pretend to ..
Read more
100,000 Iraqis
1. A subject that will start drama no matter who you are if you live in the US "Bush Killed 100,000 Iraqis." "OMG Bush so ..
Read more

Best StartPage for your browser.

All you need for a faster workflow in one place.



Get it for Free