Metrics

What is Metrics?

1.

Call centerslang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time(AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.

They said Rob got cannedbecause of poor metrics, but we all know the real reason.
24

Random Words:

Beercut
1. Adj; A word describing the unique physique of a person whose exercise regime consists of multiple repetitions with a six pack or tapped ..
Read more
Abbracadaver
1. An art associated with necrophilism, that involves making a corpse mysteriously vanish without a trace, after committing a lude act with..
Read more
Tomkitten
1. Nickname given to Tom Cruise and Katie Holmes' baby, Suri. It is a play on the word, "TomKat", which is a combination of ..
Read more

Best StartPage for your browser.

All you need for a faster workflow in one place.



Get it for Free