Penalty Hold

What is Penalty Hold?


1.

Call Center term - the act by an agent of putting a caller on hold as punishment for being stupid or otherwise annoying. Duration of penalty hold is a function of how irritating the caller is being.

Caller: well I want you to bla bla bla because I'm important and you're just a peon and bla bla bla...

Agent (smiling): Just a moment, Ma'am, let me see what I can do for you (places call on hold)

Cube-mate: Hey, are you on break?

Agent: Naw, I've got a caller on a five-minute penalty hold.

- - -

Agent 1: Don't you hate it when they start demanding shit like they're entitled?

Agent 2: Yeah! I usually give them at least three minutes penalty hold.

See call, call center, csr, agent, support, tech support


0

Random Words:

1. The study or religion of Bob Dylan. Well, obviously not really, but MAN! I'd join in a second! Wow, I love Bob Dylan. I am gonna j..
1. Definition 1 ---- Love Nog is spooge, also known as semen. Egg nog is made from egg, and spooge is made from lovin, making the phrase ..
1. Someone who is either: - a redneck, - a moron, or - a poofter Look at that fucking mole in the corner. Shit, what a Queenslander! ..