What is Penalty Hold?
1.
Call Center term - the act by an agent of putting a caller on hold as punishment for being stupid or otherwise annoying. Duration of penalty hold is a function of how irritating the caller is being.
Caller: well I want you to bla bla bla because I'm important and you're just a peon and bla bla bla...
Agent (smiling): Just a moment, Ma'am, let me see what I can do for you (places call on hold)
Cube-mate: Hey, are you on break?
Agent: Naw, I've got a caller on a five-minute penalty hold.
- - -
Agent 1: Don't you hate it when they start demanding shit like they're entitled?
Agent 2: Yeah! I usually give them at least three minutes penalty hold.
See
Random Words:
1.
derivative of pleasure beach
A girl who is alot of fun, a cheap ride, but you only go there once in the summer when you've been on..
1.
When you and all of your friends get together to chill, but everybody brings their laptops and spends the time on facebook.
Note: A lap..
