What is Programmed Retail Response?

1.

The conditioning of most retail shoppers to provide preconceived answers to customer service providers.

Here are a few instances using Programmed Retail Response:

(Upon a customer entering)

Associate: "How's the weather today?"

Shopper: "I'm fine. How are you?"

(Upon a customer leaving)

Associate: "Fuel for Satan's fire!"

Shopper: "Thanks. You too!"

See retail, customers, conditioning, stupidity, oblivious

1.

The conditioning of most retail shoppers to provide preconceived answers to customer service providers.

Here are a few instances using Programmed Retail Response:

(Upon a customer entering)

Associate: "How's the weather today?"

Shopper: "I'm fine. How are you?"

(Upon a customer leaving)

Associate: "Fuel for Satan's fire!"

Shopper: "Thanks. You too!"

See retail, customers, conditioning, stupidity, oblivious
0

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