Resolve Rate

What is Resolve Rate?

The calculation in percentage of number of calls resolved at first point of contact.

DA's Resolve Rate is so low, ticket queries produce an "Integer Divide by Zero" error

Motu

1. n. Master of the Universe A titled earned for proclaiming the abbreviation 'motu', usually with some witty or comical banter,..

Yauch

1. To get totally fucked up while doing something stupid. Generally performed while in the company of friends and/or alcohol. "Dude, ..

Antis

1. A person who is anti-drugs, anti-alcohol, possibly anti-social. Sometimes considered to be a trife. Antis typically keep to themselves..

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Resolve Rate Edit Meaning