Resolve Rate

What is Resolve Rate?

The calculation in percentage of number of calls resolved at first point of contact.

DA's Resolve Rate is so low, ticket queries produce an "Integer Divide by Zero" error

Geterdun

1. slang. a command to adequately complete a task of pressing importance. slang. finish it. Statement: Hey, let's go down to the bar..

Ass Dragon

1. When one gives themself an everclear enema and then squirt it out while lighting it on fire. "That guy can do a totally rad ass dr..

Zune Tune

1. A song that is heard three times and then disappears forever. After Zune, a music player pwned by consumer-antagonistic DRM, that allows..

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Resolve Rate Edit Meaning