Resolve Rate

What is Resolve Rate?

The calculation in percentage of number of calls resolved at first point of contact.

DA's Resolve Rate is so low, ticket queries produce an "Integer Divide by Zero" error

Eyebleach

1. A fictional object that a person may refer to after witnessing something extremely unpleasant. My grandpa just bent over and I saw curr..

Donch

1. to mess something up We couldn't go to the party because Roman had to be a donch. 2. A word that can be used to replace nearly a..

Riding The Dragon

1. To achieve a drug induced high through the use of heroin, usually for the first time. Natalie calmly helped the man empty the syringe i..

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Resolve Rate Edit Meaning