What is Secret Shopper?
1.
An occupation where an individual goes around making sure customer service is good, and spectacular.
If the customer service is not to their expectations, they will act like a complete and utter douche bag. To the point where you wouldn't want to serve them anyways.
/b/ 's job is to be a secret shopper.
You don't want to displease a secret shopper, for they are complete
asshole s if you do not give themover the counter head service.
See
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