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The calculation in percentage of number of calls resolved at first point of contact.
DA's Resolve Rate is so low, ticket queries p..
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Niagara falls is an odd city. That's right, it is a city. Everyone knows Niagara Falls for the waterfall but very few know the true..
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Someone who can hold a texting conversation while doing some other kind of task
"I was doing my homework, going to the bathroom, a..